Supervisor FAQ's

Can I customize configurations?
Yes, Admins are able to configure project settings from the Admin Dashboard.
Fri, 9 Apr, 2021 at 10:04 AM
How long after a session is finished can I view the footage?
Please allow 24-48 hours for session data to be uploaded.
Fri, 9 Apr, 2021 at 10:04 AM
How do I tell whether or not an Agent has committed an infraction?
The RemoteDesk Supervisor Dashboard automatically sorts compliance breaches with video playback.
Fri, 9 Apr, 2021 at 10:06 AM
I see that an Agent has committed an infraction. What do I do now?
When an infraction occurs, Supervisors may refer to the video playback of an Agent’s session to assess the severity of the infraction. Refer to your organi...
Fri, 9 Apr, 2021 at 10:06 AM
Video playback issues - Firefox
In a new tab, type or paste about:config in the address bar and press "Enter" In the search box above the list, type or paste "flash&quo...
Fri, 9 Apr, 2021 at 10:07 AM