When an infraction occurs, Supervisors may refer to the video playback of an Agent’s session to assess the severity of the infraction. Refer to your organization’s guidelines to determine actions to be taken when violations of policies occur.
I see that an Agent has committed an infraction. What do I do now? Print
Created by: Aadesh Gundale
Modified on: Fri, 9 Apr, 2021 at 10:06 AM
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