General Questions
Manual on using Remotedesk The first time the Agents login to RemoteDesk and initiate a session, by default, they are attempting an Onboarding Ses...
Fri, 9 Apr, 2021 at 9:47 AM
A high-speed Internet connection is required to run RemoteDesk. At a minimum, users will need a connection with download speeds of 400 kb/s and upload speed...
Fri, 9 Apr, 2021 at 9:48 AM
After upgrading to macOS Catalina, if you download the RemoteDesk app for the first time, it can’t be opened because Apple cannot check it for malicious sof...
Fri, 9 Apr, 2021 at 9:51 AM
Update the webcam driver if you are using a Windows computer. Please click on the link and follow the steps Webcam drivers up...
Fri, 9 Apr, 2021 at 9:53 AM
If RemoteDesk is not able to launch, then it may be for one of the following reasons: Please make sure that you are not connected to any restricted ne...
Fri, 9 Apr, 2021 at 9:54 AM
RemoteDesk is incompatible with Mac OSX versions that are 10.6 or older. Agents can upgrade to the latest Mac OS here. Apple charges a fee for updating co...
Fri, 9 Apr, 2021 at 9:55 AM
If you are getting a microphone error at the System Check stage of Remote Desk the Microphone input volume/sensitivity might need to be increased. Below a...
Fri, 9 Apr, 2021 at 9:56 AM
Please try the following steps: Is your webcam internal or external? If it's external, is it properly plugged in? You may need to try to unplug a...
Thu, 27 Jan, 2022 at 3:00 AM
After upgrading to macOS Catalina, if you download the Remotedesk app for the first time, it can’t be opened because Apple cannot check it for malicious sof...
Fri, 9 Apr, 2021 at 9:57 AM