• Update the webcam driver if you are using a Windows computer.

            

            Please click on the link and follow the steps Webcam drivers update (Windows).


            If you are using a Mac and the app crashes during a scan, you may need to install a free version of Manycam                    from Manycam.com.

            

Please click on the link below and follow the steps 

https://verificient.freshdesk.com/a/solutions/articles/1000279259-app-crashes-during-facial-scan-workaround-manycam-


  • Please check the CPU usage of your computer.


To check the CPU usage on the Windows you need to hold the keys CRTL+SHIFT+ESC or right click on the taskbar and select the task manager and click on "more details".


To check the CPU usage on MAC Hit Command+Spacebar to bring up the Spotlight search field. Type in “Activity Monitor” and press the Return key when “Activity Monitor” populates in the Spotlight results. 


  • Please check if your computer meets the RemoteDesk requirements.